If there were one lesson I'd want to impress upon people who are interested in succeeding in the technology industry, it would be, as I've said before, know your shit. Know the discipline you're in, know the history of those who've done your kind of work before, understand the lessons of their efforts, and in general look beyond the things that are making noise right now in order to understand bigger patterns of how technology works, both literally and socially.
This is a difficult challenge, because today's media about the technology industry will not teach entrepreneurs and creators what they need to know about the history of the technology industry.
I don't just mean this in the obvious way — nobody thinks you can earn a PhD in computer science by reading a tech blog. But I mean the broader landscape of sites that attract attention from technology developers and startup aficionados are woefully myopic in their understanding and perspective of the disciplines they cover. [Disclaimer: This post mentions lots of sites that write about tech; I write for Wired (ostensibly a competitor) and advise Vox Media (parent of The Verge, mentioned below), as explained on my about page.]
Open For Comment
Let's take one example from a month ago. A blogger named Saud Alhawawi reported (judging by Google's translation) that Google is going to introduce a blog commenting system powered by their Google+ platform. If you work at a company which makes tools for feedback on sites, or if you care about the quality of comments on the web, this would be important news, so it's a great thing that it got picked up by WebProNews and TheNextWeb.
Given that Google generally refuses to comment on such pronouncements, and therefore would be unlikely to confirm or deny Alhawawi's blog post, the burden is thus on the rest of the tech blogosphere to explain to their readers the implications and importance that such a product would have, if Google were to launch it.
Fortunately, we have a very good record of how the major tech blogs covered this story, if they did. Techmeme has admirably preserved links to the many pieces written a month ago about this story. As you might expect, most were regurgitating the original stories, with a few mentioning Alhawawi's source post. These reposts showed up all over the place: 9to5 Google, BetaBeat, Business Insider, CNET (which oddly credits ReadWriteWeb but links to TNW), DailyTech, MarketingLand, Marketing Pilgrim, MarketingVox, MemeBurn, SlashGear, The Verge and VentureBeat.
Lots of linking with just the barest amount of original reporting, which is actually a fairly efficient way of getting a story out. But while I admire many of the smart people who work at a lot of these outlets, apparently no one who was linking to this story has more than the slightest bit of knowledge about the discipline they were covering.
As you might expect, nearly every story mentioned that Facebook has a commenting widget similar to what Google is presumably creating. Google and Facebook are competitors, so that's a wise inclusion. Most also mentioned DIsqus, and sure, that's relevant since they're a big independent player. I don't expect that these stories would be comprehensive overviews of the commenting space, so it's fine that other minor players might get overlooked.
What is ridiculous, and absurd, is that not a single one of these outlets mentioned that Google itself had provided this exact type of commenting functionality and then shut it down. Google provided this service for years. And that last Google commenting service, called Friend Connect, was shut down just three weeks prior to this news about a new commenting service being launched.
That's insane. Whether you're a user trying to understand if it's worth trusting a commenting service, a developer judging whether to build on its API, an entrepreneur deciding if you should incorporate the service or worry about competing with it, or an investor who wanted to evaluate Google's seriousness about the space, the single most salient fact about Google's attempt to create this new product was omitted from every single story that covered it.
Worse, the sites themselves suffered for this omission — when everyone is covering the exact same story, if one site had gone with a headline that said "Google's New Commenting Service: The Secret History of How They've Failed Before!" they could have actually gotten more page views and distinguished themselves from the endless TheNextWeb regurgitation.
This isn't a case where a few lesser outlets omitted a minor point about a headline. It's a case where a story that was interesting enough to earn a full Techmeme pile-on was lacking in coverage that would be necessary for understanding the story at even the most superficial level. As you might expect, a few of the larger outlets have big enough audiences that their commenter communities were able to add the missing salient facts to the story, but on both The Verge and Business Insider, the comments which mentioned Friend Connect were buried in their respective threads and, as of a month later, not highlighted in the original posts.
Do Your Homework
Fortunately, whether or not Google makes a commenting widget isn't that big a deal on its own. Maybe they will or maybe they won't, and maybe it'll fail again or maybe it won't. But the key lesson to take away here is that we know a few things are wrong with the trade press in the technology world:
- In tech financial coverage, there is a focus on valuation, deals and funding instead of markets, costs, profits, losses, revenues and sustainability.
- In tech executive coverage, there is a focus on personalities and drama instead of capabilities and execution.
- In tech product coverage, there is a focus on features and announcements instead of evaluating whether a product is meaningful and worthwhile.
- Technology trade press doesn't treat our industry as a business, so much as a "scene"; If our industry had magazines, we'd have a lot of People but no Variety, a Rolling Stone, but no Billboard.
There are many more examples of the flaws, but these are obvious ones. What we may not know, though is that there's another flaw:
* For all but the biggest tech stories, any individual article likely lacks enough information to make a decision about the topic of that article.
Imagine if Apple launched a new version of the iPad and a story did not mention that any prior versions of the iPad existed. This is the level of analysis we frequently get from second-tier tech stories in our industry. And that's true despite the fact that technology trade press is actually getting better.
We need a tech industry that values history, perspective, and a long-term view. Today, we don't have that. But I'm optimistic, because I see that people who do value those things have a decided advantage over the course of their careers. One place to start is by filling in the blanks on the stories we read ourselves, perhaps by making use of a comment form?